GICdirect.com Financial Services Ltd. (“we”, “GICdirect.com”, “the company”) understands that client information is an extremely valuable asset. We follow strict security standards and procedures to protect client information with internal office practices, enhanced online security, data encryption, email security protocol and sharing information.
1.Internal Office Practices
GICdirect.com ensures all Employees, Associates and Consultants keep all client files and information in the strictest confidence at all times. Client information does not leave the office premises for any reason. All files and information are kept in close proximity during use and never left unattended in accessible areas. All files and information are put away in locked cabinets after business hours. GICdirect.com has a security system for the office which is set each evening and the code is changed on a quarterly basis.
2.Enhanced Online Security and Data Encryption
GICdirect.com has upgraded the client management system to W-Connect, an online system where all client information is behind an encrypted user ID/password system, so data is fully secure and not publicly available.
3.Email Security Protocol
GICdirect.com has implemented a new email security protocol and will not send personal information via email, unless password protected or encrypted.
GICdirect.com does not share any client information unless requested in writing by the account holder.
Paper/Electronic Files Retention
GICdirect.com follows policies and standards set by the industry for client information lifecycle, i.e., retention of physical files for 7yrs and destruction of information after 7yrs.
Client Record and Personal Information
We hold the personal information we collect about you (and your spouse and/or dependent(s) and/or beneficiary as applicable) for the purposes of your Guaranteed Investment Certificate application for purchase. Depending on the application or renewal of your GIC, the personal information in your client file (physical and electronic) may include your name, address, phone number, social insurance number (“SIN”), birth date, ID (Primary and Secondary) account holdings, and the name, address, and SIN of your spouse and/or dependent(s) and/or beneficiary.
This information is required for but not excluded to; identifying you and ensuring the accuracy of information contained in your client record, establishing and administering your account, determining, maintaining, recording, and storing account holdings and transaction information in your client record, providing you with account statements, transaction confirmations, maturity notices and other information which you may request as needed to service your account and meeting legal and regulatory requirements.
Location of Your Client Record
Right to Access and Rectify Personal Information
Tracking Information on www.gicdirect.com
Each time a visitor comes to GICdirect.com, we collect information to improve the overall quality of the online experience, such as the visitor’s domain name, referral data and browser and platform type. We also log IP addresses to track a user’s session. This gives GICdirect.com an idea of which parts of our site users are visiting. We do not link IP addresses to anything personally identifiable, which means that a users session will be tracked but the user will be anonymous and we do not use “cookies” in the delivery of our web site.
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